Find out more about the Warranty Duration.

<h3 id="isPasted"><strong><span style="font-family: Inter;">This warranty policy covers the following models:</span></strong><span style="font-family: Inter;"><br><strong><span style="font-size: 16px;"><br style="box-sizing: border-box; color: rgb(0, 32, 60); font-family: &quot;Lexend Deca&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span></strong></span><span style="font-size: 16px; font-family: Inter;">- Ergotune Supreme</span><span style="font-family: Inter;"><br></span><span style="font-size: 16px; font-family: Inter;">- Ergotune Joobie</span><br><span style="font-size: 16px; font-family: Inter;">- Ergotune Vesby<em id="isPasted">&#xA0;</em></span><br><span style="font-size: 16px; font-family: Inter;">- Ergotune Joobie Lite</span><span style="font-family: Inter;"><br></span></h3><hr><p id="isPasted"><span style="font-size: 16px; font-family: Inter;">Applicable for all functionality portions of the chair. Aesthetic defects and damage from misuse of the chair are not covered.<br></span></p><p style="text-align: left;"><span style="font-family: Inter; font-size: 16px;"><em>The warranty period starts from the date of delivery of the product.&#xA0;</em></span><span style="font-size: 16px; font-family: Inter;"><em>(Based on valid tracking details).&#xA0;</em><br></span></p><table style="width: 100%;"><tbody><tr><td style="width: 50%; background-color: rgb(247, 218, 100); vertical-align: middle;"><span style="font-size: 16px; font-family: Inter;"><br></span><h3 style="text-align: center;" id="for-parts"><span style="font-size: 16px; font-family: Inter;"><strong>For Parts</strong></span><br><br></h3></td><td style="background-color: rgb(247, 218, 100);"><h3 style="text-align: center;" id="warranty-coverageyears"><span style="font-family: Inter;"><br></span><span style="font-size: 16px; font-family: Inter;"><strong>Warranty Coverage</strong></span><br><span style="font-size: 16px; font-family: Inter;"><strong>(Years)</strong></span></h3></td></tr><tr><td style="width: 50%; vertical-align: middle;"><div data-empty="true" style="text-align: center;"><span style="font-family: Inter; font-size: 16px;"><br></span></div><ul><li><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Skeletal Frame</span></div></li><li><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Aluminum Frame</span></div></li><li><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Polyamide Frame</span></div></li></ul></td><td style="width: 50%; vertical-align: middle; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px; font-family: Inter;">Default Warranty: 4&#xA0;</span></div><div style="text-align: center;"><span style="font-size: 16px; font-family: Inter;">Warranty Extension*: 2&#xA0;</span></div><div style="text-align: center;"><span style="font-size: 16px;"><span style="font-family: Inter;">Maximum Warranty: <strong>6</strong></span><strong><span style="font-family: Inter;">&#xA0;</span></strong></span></div></td></tr><tr><td style="width: 50%; vertical-align: middle;"><div style="text-align: center;"><span style="font-size: 16px; font-family: Inter;"><br></span></div><ul><li><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Lumbar Support</span></div></li><li><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Central Mechanism Hub</span></div></li><li><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Armrest Mechanism</span></div></li><li><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Castor Mechanism</span><span style="font-size: 16px; font-family: Inter;"><br></span></div></li></ul></td><td style="width: 50%; text-align: center; vertical-align: middle;"><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Default Warranty: 3&#xA0;</span></div><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Warranty Extension*: 2&#xA0;</span></div><div style="text-align: center;"><span style="font-family: Inter; font-size: 16px;">Maximum Warranty: <strong>5</strong></span><br><strong><span style="font-family: Inter; font-size: 16px;">&#xA0;</span></strong></div></td></tr></tbody><tfoot><tr><td><br></td><td><br></td></tr></tfoot></table><p><span style="font-family: Inter;"><br></span></p><p><span style="font-family: Inter;">We have updated our warranty terms to better serve our customers, effective 26 Feb 2024<br></span></p><p id="isPasted"><br></p>

Warranty Duration

Find out more about the Warranty Coverage.

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="isPasted"><span style="font-family: Inter;">ErgoTune warrants our chairs in the warranty periods specified above with regard to:</span></h3><p><span style="font-family: Inter;">1. Missing materials from the Products at the time of delivery</span></p><p><span style="font-family: Inter;">2. Defects in the manufacturing of materials leading to loss of functionality in the Products at the time of delivery</span></p><p><span style="font-family: Inter;">3. Failure of the Products to correspond with the description in the applicable contract of sale at the time of deliver</span></p><p><span style="font-family: Inter;">4. Defects in the functionality of hydraulics, armrests, and castors</span></p></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><hr><div data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="font-family: Inter; font-size: 16px;"><strong><u><br>Further Note:</u></strong></span><span style="font-family: Inter; font-size: 16px;"><br><br>During the applicable warranty period, ErgoTune will issue a replacement, or refund (at its option and in accordance with applicable law) any product, part, or component covered by this warranty.</span><span style="font-family: Inter; font-size: 16px;"><br><br>Please note ErgoTune Warranty is non-transferable.</span></div><p><span style="font-family: Inter; font-size: 16px;">For a product purchased through our Australian store, ErgoTune only recognizes the rights of the <strong>original recipient</strong> of that product under Australia&#x2019;s statutory consumer guarantees for so long as that product remains in Australia.</span></p><p>This Warranty is valid only for chairs you bought via authorised channels (Products).&#xA0;</p><p>Our authorised channels are:<br>(a) the website au.northday.com&#xA0;<br>(b) any store registered in the name of an ErgoTune entity on online or offline marketplaces (together, the Stores).&#xA0;</p><p>Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty services for those products.<br><br></p></div><p><br></p>

Warranty Coverage

Find out more about what is not covered under the Warranty policy.

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><hr id="isPasted"><p><span style="font-family: Inter; font-size: 16px;"><strong>1. Normal wear and tear or degradation of the chair</strong></span></p><p><span style="font-family: Inter; font-size: 16px;">Including, but not limited to;</span><br><span style="font-family: Inter; font-size: 16px;">- Wear and tear of the mesh</span><br><span style="font-family: Inter; font-size: 16px;">- Wear and tear of the top portion of armrests</span><br><span style="font-family: Inter; font-size: 16px;">- Wear and tear of the lumbar&#xA0;support</span><br><span style="font-family: Inter; font-size: 16px;">- Wear and tear of the exterior of castor wheels</span><br><span style="font-family: Inter; font-size: 16px;">- The variance of tightness in the mechanisms.</span></p><hr><p><span style="font-family: Inter; font-size: 16px;"><strong>2. Any consequential damage to the Ergotune Products or damage to any property or damage to any person, caused by failure to adhere to:</strong></span></p><p><span style="font-family: Inter; font-size: 16px;">- ErgoTune&#x2019;s published instructions and guidelines.</span></p><p><span style="font-family: Inter; font-size: 16px;">- Accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, the use of the Product in unsuitable environments or conditions).</span></p><hr><p><span style="font-family: Inter; font-size: 16px;"><strong>3. Defects caused by modification, alteration, misuse or lack of maintenance as per set out by ErgoTune.</strong></span></p><p><span style="font-family: Inter; font-size: 16px;">- Includes failure to use, apply, install, reconfigure, or maintain the Product or component according to ErgoTune&#x2019;s published instructions.</span></p><hr><p><span style="font-family: Inter; font-size: 16px;"><strong>4. Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.</strong></span></p></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><p><br></p>

Warranty Exclusions

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><hr id="isPasted"><h3 id="1-have-your-proof-of-purchase-ready"><strong><span style="font-family: Inter;">1. Have your proof of purchase ready.</span></strong></h3><p><span style="font-family: Inter; font-size: 16px;">A valid proof of purchase (your email invoice) must be presented for any warranty</span></p><p><span style="font-family: Inter; font-size: 16px;">claim to enable ErgoTune to reasonably verify the claim.<br><br></span></p><hr><h3 id="2-submit-your-claims-via-thiscontact-formto-ensure-proper-handling"><span style="font-family: Inter;"><strong>2. Submit your claims via this&#xA0;</strong><a href="https://ergotune.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong><u><span style="color: rgb(44, 130, 201);">contact form</span></u></strong></a><strong>&#xA0;to ensure proper handling.</strong></span></h3><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;">Please ensure to provide us with the following:</span></p><ol style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; list-style: none; margin: 1.25em 0px; padding: 0px; counter-reset: list-number 0; display: flex; flex-direction: column; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px; font-family: Inter;"><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px;">1) Your Order Number</p></li><li style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px; font-family: Inter;"><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px;">2) Specific details regarding the defects.</p></li></ol><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;">Please note that you may be requested to provide photographs or videos to assist in processing your claim. Failure to do so may result in your claim being abandoned or deemed invalid.</span></p><hr><h3 id="3-upon-verifying-the-defective-part-we-will-ship-a-replacement-to-you-at-our-own-cost"><span style="font-family: Inter;"><strong>3. Upon verifying the defective part, we will ship a replacement to you at our own cost.</strong></span></h3><p><span style="font-family: Inter; font-size: 16px;">Clear instructions will be provided to guide you in installing the replacement part.</span></p><p><span style="font-family: Inter; font-size: 16px;">Replacement parts are covered by the balance of the original warranty, 30 days, or as&#xA0;</span><span style="font-family: Inter; font-size: 16px;">required under applicable law, whichever is longer.<br></span></p><hr><h3 id><br></h3></div><p><br></p>

Claim for Your ErgoTune: Step-by-Step Guide

Find out more about the Terms and Conditions of Ergotune Warranty Policy.

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="isPasted">1. Limitations of our liability to you</h3><p id="isPasted">We are responsible only for the actual and direct damages you successfully prove to have resulted from your purchase of the Products.</p><p>In no event will our liability towards you exceed the price you paid for the Products.</p><p>We do not exclude or limit in any way our liability to you where it would be unlawful todo so.</p><p>This includes liability for:</p><p>1) Death or personal injury resulting from negligence</p><p>2) Fraud or fraudulent misrepresentations</p><p>3) Consumer protection that is mandated by statute and cannot be waived or limited by contract.</p><p><br></p><hr><h3 id="2-limitations-on-transferability-of-warranties">2. Limitations on transferability of warranties</h3><p id="isPasted">Warranty applies to the original purchaser only.&#xA0;</p><p>All subsequent owners of the ErgoTune Product will acquire it &quot;as is&quot;.&#xA0;</p><p>Any attempt to transfer any warranty in violation of this paragraph will <strong>void the warranty.</strong></p><p>If you have questions about the transferability of your warranty, please write in to <a data-fr-linked="true" href="mailto:support@au.ergotune.com">support@au.ergotune.com</a></p><p><br></p><hr><h3 id="3-consumer-guarantees">3. Consumer Guarantees</h3><p id="isPasted">Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.</p><p><br></p><p>Please note that under the Competition and Consumer Act 2010, the period within which a consumer may reject a product as being defective (i.e., the rejection period) ends when the period during which a consumer can reasonably expect the product to function without defects has passed.</p><p><br></p><p>The length of this rejection period balances the following considerations: (i) the type of goods; (ii) the use to which a consumer is likely to put them; (iii) the length of time for which it is reasonable for the product to be used; and (iv) the amount of use to which it is reasonable for the products to be put before a failure becomes apparent.</p><p><br></p><p>In setting the period for the manufacturer&#x2019;s warranty that we have provided for the Products as specified in Part (a) of this Warranty, Marvable has taken into account all of the factors (i) through (iv) above. It is Marvable&#x2019;s opinion that the warranty periods stated in this Warranty meet the statutory requirements of the rejection period under the terms of the Competition and Consumer Act 2010.</p><div data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br><br></div></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><p><br></p>

ErgoTune Warranty

Warranty Duration

Warranty Coverage

Warranty Exclusions

Claim for Your ErgoTune: Step-by-Step Guide

Understanding Terms and Conditions